return policy
Last updated: 12/23/2024
Overview
This Refund & Return Policy governs all digital products purchased through our platform, including but not limited to software, ebooks, digital artwork, music, videos, online courses, and downloadable content.
Non-Refundable Nature of Digital Products
Due to the immediate delivery and non-returnable nature of digital products, all sales are generally final. Once a digital product has been delivered through download or online access, it cannot be "returned" in the traditional sense.
Refund Eligibility
We may issue refunds under the following circumstances:
1. Technical Failure
- If you are unable to access or download the product due to technical issues on our end
- If the product is corrupted or doesn't function as described
- If the download link expires before successful delivery
2. Product Misrepresentation
- If the product significantly differs from its description
- If advertised features are missing or non-functional
- If the product is incompatible with specified systems despite meeting listed requirements
3. Duplicate Purchases
- If you accidentally purchased the same product twice
- If a system error resulted in multiple charges
Refund Process
To request a refund:
1. Submit a refund request within 14 days of purchase via email: Support@BiggerReward.com
2. Provide your order number and email address
3. Explain the reason for your refund request
4. Include any relevant error messages or screenshots
5. Cease using the digital product and delete all copies
Non-Refundable Situations
Refunds will not be issued for:
1. Change of mind or impulse purchases
2. Incompatibility issues if system requirements were clearly stated
3. Products already downloaded, accessed, or used
4. Failure to read product descriptions or requirements
5. Similar products available at lower prices elsewhere
License Termination
Upon refund approval:
1. Your license to use the product terminates immediately
2. You must delete all copies of the product
3. Access to online content will be revoked
4. You agree not to redistribute or retain copies of the material
Customer Support
Before requesting a refund, we encourage you to:
1. Contact our technical support team for assistance
2. Review our troubleshooting guides
3. Check system compatibility requirements
4. Verify your device meets minimum specifications
Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
Contact Information
For refund requests or questions about this policy, contact our customer support team at:
- Email: support@BiggerReward.com
- Response time: Within 24-48 Hours
Legal Rights
This policy does not affect your statutory rights. In regions where consumer protection laws mandate refund rights for digital products, those laws will take precedence over this policy.
Digital Goods:
Once payment is made you will be prompted to download the item or receive an email for accessing the digital download.
Physical Goods:
Once payment is made your order will be processed within 24-48 hours. All items will be shipped via the United States Postal Service (USPS) including a tracking ID. Delivery will vary based on service selected and postal delivery times. Items are shipped from Florida to you. All shipping fees are non refundable.